Customers may return a Trauma Void helmet for a refund or exchange within 14 days of the purchase date. Proof of purchase must be provided, and the helmet must appear in new condition or in the same condition in which it was received, with hang tags attached and intact. Upon return, a helmet will be inspected, and any refund or exchange will be handled on a case-by-case basis. Trauma Void retains the right to refuse any helmet which appears worn, scratched, or damaged.
To return your helmet for a refund, exchange, or replacement please e-mail firstname.lastname@example.org for a return authorization code. All returns received without a prior return authorization will be refused and returned to sender.
Trauma Void will not issue prepaid return shipping labels.
Please retain a tracking number for your records.