Customers who purchased their helmet from Trauma Void, LLC may return their helmet for a refund or exchange within 14 days of the purchase date. Proof of purchase must be provided and the helmet must appear in new condition or in the same condition in which it was received, with hang tags attached and intact. Upon return the helmet will be inspected and any refund or exchange will be handled on a case by case basis. Trauma Void retains the right to refuse any helmet which appears worn, scratched, or damaged.
Helmets purchased through one of our authorized retailers should reach out to the place of purchase regarding your exchange or refund.
Helmets that have been involved in an accident should not be worn. For helmets that have been involved in a fall, please visit our Crash Replacement Policy.
To return your helmet directly to Trauma Void or for questions regarding a replacement, please e-mail us at firstname.lastname@example.org or call toll free at 844-309-1888 for a return authorization code. All returns received without a prior return authorization will be refused and returned to sender.
All returns should be sent to:
350 Circle of Progress Drive, Suite 201, Pottstown, PA 19464
Please retain a tracking number for your records.